Client Success Manager

‘Recruiting for your future success’

Our client, a people-driven technology company with a mission to ensure every worker returns home safely, is seeking a Client Success Manager to join their growing team. With a strong reputation for innovation and customer focus, the organisation empowers its people to deliver exceptional service while driving long-term client relationships and retention.

This is a key role responsible for managing an assigned book of business, ensuring customers gain maximum value from their investment in the company’s products and services. The successful candidate will work closely with customers, distribution partners, and internal teams to proactively resolve issues, strengthen relationships, and identify opportunities for growth.

The Client Success Manager will be responsible for contract renewals, account planning, and business reviews, while acting as an ambassador to help clients realise the full benefit of available solutions. The role requires strong communication skills, commercial awareness, and the ability to travel as needed.

Renew customer service contracts through distribution networks, preparing renewal quotes and ensuring completion
Manage account renewal negotiations, creating quotations and achieving >90% renewal completion within designated quarters
Establish and maintain productive professional relationships with key personnel in assigned accounts
Identify and drive growth opportunities within accounts, collaborating with sales management to deliver results
Plan and execute annual, quarterly, and ad-hoc business reviews to ensure customers derive optimum value
Interpret customer concerns and mobilise internal resources to ensure satisfaction and continuous product improvement
Develop customer account plans in partnership with internal teams and distribution partners
Act as an ambassador to promote full utilisation of available products and services
Provide feedback to product management on long-term trends affecting customer satisfaction and retention
Seek opportunities to improve process efficiency and effectiveness
Undertake other duties as required

Essential:

Fluency in French and English (additional European languages an advantage)
Proven experience managing customer relationships
Minimum 3 years’ B2B sales or account management experience
Excellent customer service skills with a consultative approach to client needs
Strong written and verbal communication skills with interpersonal confidence
Proficiency in MS Excel, ERP systems, and CRM applications
Competent in MS Office and other corporate administration tools
Ability to travel up to 25%

Desirable:

Post-secondary degree in business or marketing
Experience in technology or safety-related industries
Track record of achieving retention and growth targets

Driving Licence required for the role: Yes

DBS/criminal records check to be carried out by employer: Yes

Contacts

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

If you are interested in the role and have further questions, please don’t hesitate to call us on 01206 984042 to speak to one of our team members confidentially.

Apply Now

Posted on: November 25, 2025

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