Operations Manager

Job Description

Website notice: Our website is currently undergoing maintenance, so the online application form is currently unavailable.

To apply for this role, please email your CV to team@lighthousepersonnel.co.uk .

Our client is a growing e‑commerce brand who are actively seeking an Operations Manager to take ownership of day‑to‑day business performance. This is a key leadership role for someone commercially minded, operationally strong and confident managing people, processes and performance in a fast‑moving DTC environment.

The purpose of this role is to act as General Manager for the business, overseeing operations, customer experience, fulfilment, logistics and team performance, while working closely with the Founder to drive commercial growth, improve profitability and enhance customer lifetime value.

Job Duties

Commercial & Growth Leadership

Drive repeat purchase rate, customer retention and lifetime value (LTV).
Identify, test and scale new online sales channels and revenue opportunities.
Work with the business owner to ensure marketing activity supports revenue, margin and ROI targets.
Monitor and optimise key commercial KPIs (conversion rate, AOV, CPC, ROAS, contribution margin).
Work closely with marketing and performance teams to ensure commercial alignment.
Implement new business initiatives already in planning.

Customer Experience & Operations

Ensure the customer experience supports strong Trustpilot scores and repeat purchasing.
Improve systems and processes impacting delivery speed, service quality and operational efficiency.
Oversee day‑to‑day operational performance across fulfilment, logistics, customer service and stock management.
Maintain high service standards while optimising cost control.

Leadership & Management

Act as General Manager for all day‑to‑day business operations.
Lead, motivate and performance‑manage a UK‑based team of six.
Set clear KPIs across departments and hold teams accountable for results.
Foster a culture of ownership, performance and continuous improvement.
Support strategic planning and business growth initiatives alongside the Founder.

Benefits

Operations Manager

Company Description

Applicant Specification

Proven experience in a senior e‑commerce, DTC or commercial leadership role.
Strong understanding of e‑commerce platforms and CRM systems.
Highly commercial mindset with strong analytical and decision‑making capability.
Demonstrated experience leading and managing teams.
Experience managing KPIs and driving measurable performance improvement.
Strong operational and process improvement experience.
Ability to balance strategic thinking with hands‑on execution.

Desirable (not essential)

Background in beauty, fragrance or FMCG e‑commerce.
Experience scaling an owner‑led or SME DTC brand.
Experience improving retention and LTV in a repeat‑purchase model.
Familiarity with subscription models or loyalty programmes.

Website notice: Our website is currently undergoing maintenance, so the online application form is currently unavailable.

To apply for this role, please email your CV to team@lighthousepersonnel.co.uk .

Contacts

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

If you are interested in the role and have further questions, please don’t hesitate to call us on 01206 984042 to speak to one of our team members confidentially.

Apply Now

Posted on: March 12, 2026

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